How #CloudFon is using WhatsApp workflow for contact center agents to save time, reduce costs, and improve efficiency?

WhatsApp workflow automation is the use of CloudFon automated systems to streamline and optimize communication processes on WhatsApp's messaging platform.

It enables businesses to provide personalized experiences to their customers, leading to increased engagement, improved brand awareness, and higher customer satisfaction.

For businesses which can receive a high volume of customer inquiries on WhatsApp channel, instead of manually responding to each message, WhatsApp workflow allows them to set up predefined responses or even create chatbots to handle common queries.

🚩By automating specific tasks, such as customer support, lead generation, and content delivery, businesses can reduce the need for manual labor, thereby saving on labor costs.Additionally, businesses can save on 🚩marketing expenses by using WhatsApp to communicate with customers instead of traditional marketing channels that can be more expensive.
🚩WhatsApp workflow can also facilitate personalized messaging and targeted marketing campaigns.