CloudFon Omnichannel CX

Agents have all the tools they need to interact with and serve customers in one unified view; provide quick, targeted service in the digital channel of customer choice within integrated and unified screen.

Reduce switching between platforms for greater efficiency

Agents have all the interaction controls to serve customers at every touchpoint through chat, email SMS, and other social media channels while easily viewing those important customer information.

Better data management

With all customer interactions in one central location, businesses can access and analyze data more easily, allowing them to make informed decisions and improve their overall communication strategy.

See every customer conversation from every channel in a single, easy-to-use inbox

Get more done on all channels in less time

Empower customers to connect with agents on any platform they prefer, and unify all conversations across SMS, WhatsApp, email, social media, and more within a single application.
No matter which channel or contact details they use, all conversations are seamlessly integrated without wasting time to have repeated distinguishing.

Multi-view tab available for agent

All types incoming messages to be reviewed by clicking different inbox tabs on the left-hand side menu. Different view tab modes can be set and managed by the agent according to its own needs, which are used to classify and organize messages more comprehensively.

Inbox messages shown with channel sources

Agents can view and reply to customer messages based on channel sources in a single, unified inbox. They can also quickly and easily add compatible channels to expand the scope of channel coverage.

Generate a conversation summary aided by AI

You can use AI to quickly summarize the contents of an extended conversation in the conversations inbox, which can be especially helpful if you're handing off a conversation to another agent and you want to ensure that any critical context is conveyed before reassigning the thread.

Stay up-to-date on customer messaging history

Completely show conversation view and history, allowing agents to quickly understand the context, capture key information, and answer customers' new questions rapidly and efficiently.