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OVERVIEW
Products
Customers want nothing less than a quick and effective response-through their preferred channels.
CAPABILITIES
Web Chat
Connect your preferred way - chat, text, social, or email
Unified Inbox
Maximize efficiency with a single platform for all your channels
Communication Channels
Keep information flowing efficiently
Conversation Management
Manage your conversations effortlessly with intelligent platform
Workflow & Automation
Empower companies to offer customers a different level of service
Analytics
Reveal valuable insights and turning into actionable insights
Knowledge Base
Aids the customer service to answers rapidly
Security & Privacy
We respect your privacy and protect your personal data
Integration & Service
We provide what you need
Customization
Unleash your uniqueness with customization
GET IN TOUCH
About Us
Who is CloudFon and why choose CloudFon
Contact Us
Ways to get in touch with CloudFon team
Partners
To be CloudFon technology partner
Documentations
Brochure
What’s New
Academy
Documentations
Video
Upcoming Events
Social media
Exhibitions
WHAT IS CloudFon
Product Overview
Learn how CloudCX can be a omnichannel automation customer service platform
CAPABILITIES
Omini Widget
Manage all channels conversations in a widget
Digital Channels
Communicate with customers across any channels
Ticketing
Enjoy seamless customer journeys
Analytics
Help you get the most valuable data you want
Workflow & Automation
Shift activity implementers from humans to a software program
Knowledge Base
Aid the customer service to answers rapidly
Remote Agents
Mobile App for Android & iOS
head.Products2.Integrations
head.Products2.IntegrationsTxt
Try Free Demo
Products
Omini Widget
Manage all channels conversations in a widget
Digital Channels
Communicate with customers across any channels
Ticketing
Enjoy seamless customer journeys
Analytics
Help you get the most valuable data you want
Workflow & Automation
Shift activity implementers from humans to a software program
Knowledge Base
Aid the customer service to answers rapidly
Remote Agents
Mobile App for Android & iOS
head.Products2.Integrations
head.Products2.IntegrationsTxt
Features
Web Chat
Connect your preferred way - chat, text, social, or email
Unified Inbox
Maximize efficiency with a single platform for all your channels
Communication Channels
Keep information flowing efficiently
Conversation Management
Manage your conversations effortlessly with intelligent platform
Workflow & Automation
Empower companies to offer customers a different level of service
Analytics
Reveal valuable insights and turning into actionable insights
Knowledge Base
Aids the customer service to answers rapidly
Security & Privacy
We respect your privacy and protect your personal data
Integration & Service
We provide what you need
Customization
Unleash your uniqueness with customization
Resources
Documentations
Brochure
What’s New
Academy
Documentations
Video
Upcoming Events
Social media
Exhibitions
Pricing
Company
About Us
Who is CloudFon and why choose CloudFon
Contact Us
Ways to get in touch with CloudFon team
Partners
To be CloudFon technology partner
Get Started
Tell us a bit about you
First name
Last name
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Product information
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Customer Service Resources
Empower your business with our customer service resources. Stay ahead of the latest trends and gain expert advice to enhance customer satisfaction.
Get Started
Documentations
Academy
Upcoming Events
What’s New
Discover the latest feature releases, improvements, and updates on CloudCX.
Learn more
User Guides
Browse CloudFon omnichannel contact center software documentations by the following categories.
System Admin
Admin
Quick Start Guide
This guide will help you get quickly started with installing and deploying the CloudFon CX system to suit your needs.
2024/01/27
Installation and Upgrade
This guide will guide you step by step through the installation and deployment of your CX platform. Please follow the instructions to start an exciting journey!
2024/01/30
System initialization
After the Cloudfon CX has been installed successfully, use your browser to access the web portal, we will enter the system initialization boot interface. Let's start the step-by-step journey of comple...
2024/01/30
System Admin User Guide
This guide will guide you to operate your CX platform. Please follow the guide to start your pleasant configuration journey!
2024/01/30
Troubleshooting
More information will be presented in the future, stay tuned!
2024/01/30
Quick Start Guide for Web Chat
This article acquaints you with the features that CloudFon Web Chat provides and the steps you need to take to start using Web Chat, involves creating your team, configuring the features you want to u...
2024/01/30
Admin User Guide
This guide is for Team admins who need to prepare for, configure, and operate the Customer Experience (CX) system.
2024/01/30
Agent User Guide
This guide is for agents of the Team who need to use the Customer Experience (CX) system to delight customers with smarter conversations.
2024/01/30
Mobile App User Guide
This guide is for agents who need to use the omnichannel contact center software (Moible App) to delight customers with smarter conversations.
2024/01/30
Troubleshooting FAQ
This article groups together the most common issues reported by our CX users. You can use the following list to see if any match your inquiry and follow the corresponding link to learn more about the ...
2024/01/30
Video Tutorials
For better understanding of how to use and set software through procedures in the video.
How to create a workflow for Web chat
2024/05/04
How to configure AWS S3 File Sever
2024/05/04
How to integrate with Facebook
2024/05/04
How CloudCX platform work with Gmail
2024/05/04
How CloudCX platform work with Zoho CRM
2024/05/04
How CloudCX platform work with Salesforce CRM
2024/05/04
Learn more
Social Media
Exhibitions
Announce CloudFon & Helios will be attending at the ...
We're thrilled to announce that CloudFon together with #Helios will be attending at the Call & Contact Center Expo US in Las Vegas! Welcome stop by our booth #5011 to say hello and to learn how to ele...
2024/04/17
Introducing the latest version 3.3.0 of CloudFon!
Packed with new features designed to revolutionize the way businesses interact with their customers, this update promises to take customer service to new heights. From enhanced social media capabiliti...
2024/04/02
Announcing our attendance at 2024 ITEXPO
What a great chance to present the latest research and development on our product and solution, access to those great potential of revolutionizing the way we interact with the world around us.
2024/02/22
CloudFon newly released V3.2.3
Enhance your digital contact center experience with CloudFon newly released V3.2.3 updates!
2024/01/31
CloudFon adds WhatsApp workflow as new feature
How #CloudFon is using WhatsApp workflow for contact center agents to save time, reduce costs, and improve efficiency?
2024/01/31
CloudFon integrates with Telegram as a new communica...
Excited to share how #CloudFon digital contact center is partnering with #Telegram to reshape the customer engagement landscape!
2024/01/31
Learn more
ITEXPO TECHSUPERSHOW 2024
ITEXPO and CX Expo is coming soon, and we couldn't be more excited to be a part of it!
2024/01/31
Call & Contact Centre Expo London 2023
Date: 29th-30th November Location: ExCel London, Halls S1-S3 Booth: CC-M40
2024/01/31