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Enables efficient task management through automation
By utilizing features like automatic assignment of call monitoring tasks and automation of reminders and follow-ups, managers can enhance their delegation skills and effectively handle their workload.
Shortens processing time for swift interactions
The contact center workflow streamlines contact center operations by automating processes and enhancing task efficiency. By minimizing the amount of information agents need to input after each call, valuable interaction processing time is saved.
Provides a comprehensive perspective of performance
By implementing automation and system integration, contact center admin can gain access to integrated dashboards and reports that provide interaction data and analyze performance across various channels.
Build workflows without no coding required
No-code automation helps you build your workflows without using code, making it one of the most preferred ways of creating custom flows.
Multiple workflow templates and task modules are available to choose from, making it easy to summarize and route customer information and demands to the most correct path.
Multiple workflow templates and task modules are available to choose from, making it easy to summarize and route customer information and demands to the most correct path.
Transform your conversations history into points in one click
Our ChatGPT based content summary feature provides a quick and concise summary of the conversation history between agents and customers in just a few seconds, which works effectively with any form of lengthy text on any channels.
Offload pre-chat survey from form to flow
Create pre-chat survey questions in flows and configure it into widget and send respondents down customized paths or maybe you need to randomize conditions. Once a customer goes down a specific path, maybe assigned a special route or end the survey early.
Simplifying your to do list, one task at a time
With its ability to handle multiple customer interactions simultaneously and learn from previous interactions, by leveraging artificial intelligence and natural language processing capabilities, it significantly reduces the workload of human agents, improves response time, and enhances overall customer satisfaction. Taskbot proves to be a valuable asset in optimizing contact center operations and delivering exceptional customer experiences.
