360° flexible to embedded in your website, allowing customers to get quick and effective response without leaving the page they're on.

Easy to start a live chat and bridge to a preferred channel or let the customer kick off the conversation directly in WhatsApp, SMS, Instagram, Facebook, Email and more.

Simple to deploy and enable, without making any huge changes to your website or coding.

Available to customize button, window, logo and banner.

Traditionally, businesses track customer interactions separately for each channel like texts, web chat, social media, email, and more.

Omnichannel solution allows customers to communicate on the channel they prefer, all these channels can be emerged through a single interaction view to prevent them from having to repeat themselves and decrease hold times.

A ticketing system is an essential tool that helps contact center agents manage and track customer service inquiries through to resolution.
When using it in an omnichannel contcat center, customers can submit support tickets through multiple channels, or agents can manually creates tickets while they're on the line with a customer so the support teams can then track, collaborate on, and resolve these tickets all in one single tool : the unified inbox.

CloudFon provides a robust set of reports which focus on the data and metrics that matter most to your chat quality, agent performance, visitor satisfaction, tickets & messages volume so that you can make informed decisions for improvement; while the live dashboard allows you to see a 24X7 view of messaging, chats, tickets and agents status.

Knowledge Base: Cut costs, boost customer satisfaction, build a hassle-free help center in minutes for your team

Canned Message: Simplify, Save, Satisfy