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CloudCX V5.8 is here — with a Smarter, Faster, More Connected AI Agent

🚀 CloudCX V5.8 is here — with a Smarter, Faster, More Connected AI Agent

Our latest release brings a major leap forward in AI-powered customer engagement.

In CloudCX V5.8, our upgraded AI Agent isn’t just smarter — it’s deeply integrated. By connecting to more tools and data sources, it now enables smarter automation, faster resolutions, and more personalized experiences.

🔗 What's new?

  • HTTP Request Integration
    Securely connect with internal and external systems through standardized data exchange. Achieve seamless coordination across your CX ecosystem.

  • MCP Tools
    Automate complex workflows by chaining multiple requests across tools. Expand functionality on the fly and stay agile as your business evolves.

  • Intent Recognition
    Go beyond keywords. Our AI now understands the real intent behind customer inquiries, instantly routing them to the right solution and reducing back-and-forth.

💡 The value?

It's all about data fluency, intent precision, and process orchestration working together.

Your customers get:

  • Fewer explanations, faster resolutions
  • Tailored answers and offers
  • Seamless follow-ups and proactive service

And your teams get:

  • Shorter handling times
  • Higher efficiency
  • Scalable, intelligent automation

With CloudCX V5.8, your contact center moves from reactive support to proactive experience design. Contact us sales@cloudfon.ai to experience the updates and also please recommend CloudCX to a client who needs a modern, AI-driven CX platform.

#CloudCX #AIagent #ContactCenter #CustomerExperience #CXinnovation #Omnichannel #Automation #IntentRecognition #V58Update

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